CRM Module of Ceramics Manufacturing ERP

CRM is the vital and foremost module of IMMS. It provides clarity of needs to other key modules such as Material, Production, Planning and many more. Some crucial information keyed in here flows throughout New Horizon ERP Software, thereby reducing redundancy and increasing efficiency. This module sees through an order right from its inception stage to its execution, taking care of all other stages in between. It has been designed to record and handle customer-specific needs followed by order-related activities and dispatches. Schedules are maintained to achieve timely deliveries. It also helps the upper management by providing statistical information which is useful for making strategic decisions.

Key Highlights of CRM Module ERP System

  • Maintenance of customers and their shipment details
  • Time period-wise and product-wise maintenance of price models
    • Ex-factory price list
    • Door-to-door price list
    • Project price list
    • Temporary price reduction
  • Maintenance of projects
  • Linking of projects with dealers and other parties for ORC calculation
  • Facility to raise temporary sales inquiries to handle various sales and stock-related inquiries from retailers
  • Generation of export Sales Orders
  • Generation of domestic sales orders for retail/project/sample/mockup/stock
  • Automatic application of price to Sales Order
  • Creation of proforma invoices against Sales Orders as well as quotations
  • Creation of delivery orders against proforma invoices
  • Automatic expiration of delivery orders that have not been converted into invoices after their shelf life has expired
  • Automatic cancellation of proforma invoices for expired delivery orders
  • Generation of sales invoice from delivery order
  • Calculation of individual tile area in multiple units of measurement for the purpose of packing
  • Maintenance of transporter details
  • Fully GST-compliant