Simplify Service Calls and Strengthen Customer Satisfaction
Define warranties, log service calls, assign engineers, and track resolutions - all within one integrated system.
Unresolved Tickets and Warranty Confusion Hurt Customer Satisfaction
Without a dedicated service system, manufacturers often face:
Unlogged Requests
Complaints and tickets slip through manual processes.
Slow Resolutions
Lack of assignment and tracking delays fixes.
End to End Ticket Management in One Place
SourcePro’s Post Sales Service Module keeps every step visible and accountable. No more manual tracking or missed handoffs—just a clear, consistent workflow.
- Define warranty periods and terms at the product or order level
- Record commissioning details for service reference
- Generate service tickets from complaints or support calls
- Capture basic details for issue tracking and assignment
- Assign service calls to engineers for on‑site or remote handling
- Log assignments to avoid delays and overlaps
- Update tickets with resolution details
- Track open and closed calls for better visibility
Faster Service, Clear Coverage, Happier Customers
Defined Warranty Terms
Eliminate disputes with built in coverage checks
Consistent Ticketing
Every request is logged and tracked
Timely Assignments
Engineers receive work orders immediately
Transparent Resolutions
Track and document each fix step for accountability
Actionable Service Intelligence
The module helps you maintain essential records to track post sales activity and ensure no ticket goes unresolved:
Service Ticket Log
Assignment History
Closure Records
Make Post-Sales Support a Strength, Not a Struggle
Stop missing calls or scrambling over coverage. With SourcePro’s Post Sales Service Module, every ticket is captured and assigned on time.Frequently asked questions
Yes, the module allows you to set up warranty periods and commissioning dates for each product or customer.
Yes, service calls can be assigned to engineers for handling and follow-up.
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